9:48:42 System
Elvie B. has left this session!
9:48:42 System
Janina Karla T. has joined this session!
9:48:42 System
Connected with Janina Karla T.
9:49:27 Janina Karla T.
Hello! My name is Janina. Please allow me a few moments to review your previous chat. I’ll be with you shortly.
9:49:59 leonarussia
heelo
9:50:12 leonarussia
I have a problem I cant sign in
9:51:07 Janina Karla T.
Ok, glad to assist you regarding suspended account. I'm already pulling up your account details. I'll just need minute to check and then I can help you further.
9:51:17 leonarussia
ok
9:51:52 Janina Karla T.
To be able to help you I need you to provide the following details:
1. How did you pay? Previous payment method (CC, Paypal, Skrill, Other, Never paid)
2. Please provide 2 numbers you have recently called/contacted from Skype
3. What was the total cost of a recent order?
4. What is the email address you provided at registration?
9:52:46 leonarussia
1. cc
9:52:53 leonarussia
2/ dont remember
9:53:04 leonarussia
3. mai be $1
9:53:23 leonarussia
4. leonarussia38@gmail.com I think
9:54:17 Janina Karla T.
I’m sorry, not all of the answers match the data stored in our systems. Based on this we cannot carry out the request for safety reasons. Please check your records and contact us again with the correct answers. Our customer’s security is our main priority so I hope you understand we need to treat this with caution.
9:54:48 leonarussia
how could I check if I cant sign in?
9:55:17 Janina Karla T.
I am sorry, but we cannot proceed without the correct verification.
9:55:51 leonarussia
do you have russian maintaince support?
9:56:17 Janina Karla T.
We can only entertain English via Chat.
9:56:32 Janina Karla T.
If you wish to get a Russian support, you can send as an email.
9:56:44 leonarussia
its too long
9:57:07 leonarussia
ok, lets start again, what question do you need me to answer?
9:57:27 Janina Karla T.
To be able to help you I need you to provide the following details:
1. How did you pay? Previous payment method (CC, Paypal, Skrill, Other, Never paid)
2. Please provide 2 numbers you have recently called/contacted from Skype
3. What was the total cost of a recent order?
4. What is the email address you provided at registration?
9:57:35 leonarussia
1. cc
9:58:36 leonarussia
2. +79141338761, +77017685213
9:58:52 leonarussia
3. $1
9:59:07 leonarussia
4. leonarussia38@gmail.com
9:59:12 leonarussia
is it ok?
9:59:22 Janina Karla T.
Thanks.
9:59:28 leonarussia
not at all
9:59:37 Janina Karla T.
I really am sorry but I am not able to carry out your request without the correct verification. I will have to send this case to our security team who will investigate further and come back to you when the investigation is completed.
10:00:08 leonarussia
security team?
10:00:22 Janina Karla T.
They will get back to you via email.
10:00:23 leonarussia
how long they check?
10:00:42 Janina Karla T.
I don't have the exact timeframe on how long it would take as well though.
10:00:51 Janina Karla T.
Sorry that I couldn't help you, but do you have any other concerns besides this?
10:00:58 leonarussia
sure
10:01:29 leonarussia
if you dont realease my account, those $ which I have I present for you?
10:02:17 Janina Karla T.
Regarding this, please be informed that we are treating these cases with so much security. I apologize but your account will remain suspended.
10:02:36 leonarussia
I dont understand, expalain
10:03:32 Janina Karla T.
I am sorry, but your account will remain suspended. We cannot re-instate it without the correct verification, so our security team will get back to you via email.
10:03:43 leonarussia
when
10:04:32 Janina Karla T.
Like, I said we do not have timeframe on when and how long, but rest assured that they will get back to you.
10:04:48 leonarussia
ok, another questions
10:05:25 leonarussia
why my account was suspended?
10:05:42 leonarussia
whats the reason?
10:06:02 Janina Karla T.
Like, I said earlier. I don't have any information regarding the suspension as it was system-generated. The only information I have is that your account has been flagged for investigation and will remain suspended until further notice. I don't have the exact timeframe on how long it would take as well though.
10:07:20 leonarussia
it seems to me a special work to withdraw $
10:07:42 Janina Karla T.
Sorry that I couldn't help you, but do you have any other concerns besides this?
10:08:09 leonarussia
yes, I have
10:08:22 leonarussia
who do can help me
10:09:07 Janina Karla T.
I already told you earlier that security team will get back to you via email.